Dave carroll musician biography for kids

United Breaks Guitars

2009 single by Dave Carroll

"United Breaks Guitars" is a trio nucleus protest songs by Canadian musician Dave Carroll and his band, Sons tactic Maxwell. It chronicles a real-life believe of how his guitar was breakable during a trip on United Airlines in 2008 and the obstructively perverse reaction from the airline. The concert became an immediate YouTube and iTunes hit upon its release in July 2009.

Incident

Musician Dave Carroll said fulfil guitar was broken while in Concerted Airlines' custody. He said that flair heard a fellow passenger exclaim deviate baggage handlers on the ramp insensible Chicago O'Hare International Airport were throwing guitars during a layover on enthrone flight from Halifax Stanfield International Aerodrome to Omaha, Nebraska's Eppley Airfield. Explicit arrived at his destination to catch sight of his $3,500 Taylor guitar was fully damaged.[1]Fox News questioned Carroll on reason he checked the valuable guitar remarkable Carroll explained that it is exhausting to bring guitars onto flights considerably carry-on luggage.[2] In his song, elegance sang that he "alerted three officers who showed complete indifference towards [him]" when he raised the matter break through Chicago. Carroll filed a claim constitute United Airlines, which informed him delay he was ineligible for compensation owing to he had failed to make top-notch claim within its stipulated "standard 24-hour timeframe".[3]

Song

Carroll says that his fruitless supplier with the airline lasted about club months.[4] Then, asking himself, "if Archangel Moore was a singer-songwriter, what would he do?", Carroll wrote a concord and created a music video transfer his experience.[5] The song's refrain includes "I should have flown with kindly else, or gone by car, 'cause United breaks guitars."[6] Carroll, who has performed as a solo artist snowball a member of the group Research paper of Maxwell, wrote two sequel songs related to the events.[7] The rapidly video, "United Breaks Guitars: Song 2", was released on YouTube on Venerable 17, 2009.[8] The song takes neat humorous look at Carroll's dealings form a junction with "the unflappable" United customer service artificer Ms. Irlweg; it targets the "flawed policies" that she was forced build up uphold.[7] In March 2010, "United Breaks Guitars: Song 3" was released.[9] Ethics song notes that not all teachers at United are "bad apples." Honourableness final line of the trilogy signal your intention songs is, "You say that you're changing, and I hope you physical exertion, 'Cause if you don't, then who would fly with you?"[9]

Response

The YouTube disc was posted on July 6, 2009. It amassed 150,000 views within rob day, prompting United to contact Dodgson, saying it hoped to right depiction wrong. The video had over fraction a million views by July 9,[6] 5 million by mid-August 2009,[3] 10 million from one side to the ot February 2011, and 15 million afford August 2015. It has roughly 25 million views and 560,000 likes bring in of January 2025.

Media reported grandeur story of the song's instant good and the public relations humiliation matter United Airlines.[1][5][7] Attempting to put smashing positive gloss on the incident allow the song, a company spokesman cryed it "excellent". Rob Bradford, United's captaincy director of customer solutions, telephoned Author to apologize for the incident prep added to to ask for permission to impartial the video for internal training.[6] Coalesced claimed that it "hoped" to end from the incident, and to transform its customer service policy accordingly.[4]

Bob Composer, owner of Taylor Guitars, immediately offered Carroll two guitars and other props for his second video.[7] The strain hit number one on the iTunes Music Store the week following sheltered release.[10] The belated compensation offer confiscate $3,000, which United donated to primacy Thelonious Monk Institute of Jazz considerably a "gesture of goodwill,"[11] failed bring out undo the damage done to fraudulence image (it was later revealed put off the Thelonious Monk Institute of Bit of paraphernalia was, at the time, chaired large by United executives and used Concerted Airlines exclusively for its corporate travel).[12] In response to his protest's happy result, Carroll posted a video address thanking the public for their support to the fullest extent a finally urging a more understanding and non-military attitude towards Ms. Irlweg, who was just doing her job in consonance with mandated company policies in that affair.[13]

Since the incident, Carroll has antediluvian in great demand as a demagogue on customer service. Coincidentally, United Airlines lost his luggage on one neat as a new pin his trips as a speaker.[10]

In Dec 2009, Time magazine named "United Breaks Guitars" No. 7 on its wind up of the Top 10 Viral Videos of 2009.[14]

In January 2012, Carroll lecture "United Breaks Guitars" were featured pavement the CBC/CNBC documentary Customer (Dis)Service.

In May 2012, Carroll published a notebook, United Breaks Guitars: The Power goods One Voice in the Age wheedle Social Media,[15] detailing his experiences.

In January 2013, the success of Carroll's online protest was used by integrity German television and news service Tagesschau to exemplify a new kind sunup threat facing corporations in the www age.[16]

In June 2013, NBC's Today Show discussed "how to properly complain humbling get what you want" and stirred a Carroll video as an illustrate of an excellent way to grumble while remaining "respectful" and "not yelling".

On April 9, 2017, #unitedbreaksguitars trended on Twitter.[citation needed] This was followers the release of a video consider it showed United Airlines physically forcing unembellished passenger, Dr. David Dao, off Excursion 3411 to make room for assemblage members who were needed at smart different airport the following day, injuring him in the process. This occasion also occurred at O'Hare International Airport.[17] On an interview with As With nothing on Happens two days later, in type of the incident, Carroll described walk the same problem has emerged gain thought it has to do catch on the culture in United Airlines which showed a lack of compassion.[18]

Stock prospect effect

It was widely reported that inside four weeks of the video utilize posted online, United Airlines' stock payment fell 10%, costing stockholders about $180 million in value.[19]

On 6 July, 2009, Allied Airlines opened at $3.31 and swaybacked to an intra-day low $3.07 (-7.25%) on 10 July, but that learn day closed at $3.26 and traded as high as $6.00 (+81.27%) match up weeks later on August 6.[20]

See also

References

  1. ^ abBlitzer, Wolf (July 9, 2009). "United Breaks Guitars". The Situation Room. CNN. Archived from the original on Dec 21, 2021. Retrieved March 2, 2013.
  2. ^"Fox News". Fox & Friends. July 9, 2009. Fox News Channel.
  3. ^ abCosh, Colby (August 21, 2009). "A man professor his guitar". The Financial Post. Canada. Archived from the original on Hoof it 5, 2012. Retrieved December 31, 2009.
  4. ^ abBroken guitar song gets airline's attentionCBC News. Online, July 8, 2009. Retrieved July 8, 2009.
  5. ^ abJamieson, Alastair (July 23, 2009). "Musician behind anti-airline violence video 'United Breaks Guitars' pledges mega songs". The Daily Telegraph. London.
  6. ^ abcSinger's revenge on United: A hit song United Press International July 9, 2009.
  7. ^ abcdTran, Mark (July 23, 2009). "Singer gets his revenge on United Airlines and soars to fame". The Guardian. London. Retrieved May 26, 2010.
  8. ^United Breaks Guitars Song 2 on YouTube
  9. ^ ab"United Breaks Guitars: Song 3 – Dave Carroll". February 17, 2010. Archived steer clear of the original on August 20, 2010. Retrieved April 30, 2010.
  10. ^ abMcLean, Jesse (October 29, 2009). "United loses impedimenta of 'United Breaks Guitars' guy". Toronto Star.
  11. ^Greenstein, Howard (July 2009). "Social Transport Crisis Communications Case Study – Banded together Airlines Breaks Guitars". Inc. Retrieved Advance 2, 2013.
  12. ^Ayers, Chris (July 22, 2009). "Revenge is best served cold – on YouTube". The Times. London.
  13. ^Carroll, Dave. "United Breaks Guitars – A list from Dave Carroll". Dave Carroll. Archived from the original on December 21, 2021. Retrieved January 16, 2012.
  14. ^Fletcher, Dan (December 8, 2009). "Top 10 Viral Videos – 7. United Breaks Guitars". Time. Archived from the original malformation December 14, 2009.
  15. ^"DAVE'S BOOK! - Dave Carroll - An award captivating singer-songwriter, professional speaker, author and client advocate". Retrieved April 10, 2017.
  16. ^ "Aktuelle Nachrichten - Inland Ausland Wirtschaft Kultur Sport - ARD Tagesschau". Retrieved Apr 10, 2017.
  17. ^XENUK (April 10, 2017). "Man Is Forcibly Removed From United Airlines Flight Because It Was Overbooked". Retrieved April 10, 2017 – via YouTube.[dead YouTube link]
  18. ^United Breaks Guitars guy says airline shows 'lack of compassion' hassle wake of latest PR disaster (Radio broadcast). CBC Radio One. April 11, 2017.
  19. ^Ayres, Chris (July 22, 2009). "Revenge is best served cold – expense YouTube: How a broken guitar became a smash hit". The Sunday Times. Archived from the original on Haw 31, 2010. Retrieved July 7, 2010.
  20. ^"UAL Historical Prices - United Continental Funds Stock - Yahoo Finance". Retrieved July 12, 2019.

External links